Privacy Policy
Last Updated: September 8, 2024
Who We Are
PlayTheMove (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring that your personal information is handled in compliance with both Canadian and international privacy laws.
• Data Controller: PlayTheMove
• Privacy Officer: You can reach our Privacy Officer at privacy@playthemove.com
• Mailing Address: CP 48039 RPO Davisville, Toronto ON M4S 3C6 CANADA
If you have any questions regarding your personal data, feel free to contact us via the above email or address.
What Information Do We Collect?
We collect the following types of personal information:
1. Information You Provide Directly:
When you register for an account, make a purchase, or interact with our services, we collect:
• Name
• Email address
• Username
• Billing and shipping addresses
• Payment information (e.g., credit card details)
2. Automatically Collected Information:
We collect data automatically when you interact with our website and services, such as:
• IP address
• Browser type
• Operating system
• Usage data (e.g., pages visited, time spent on the site)
3. Third-Party Information:
If you sign up through third-party platforms (e.g., social media), we may receive information such as:
• Public profile
• Email addresses associated with the account
Sensitive personal data, such as payment information, is handled with strict security measures to protect your privacy.
How Do We Use Personal Information?
We use your personal information for the following purposes:
• Personalizing content and improving your user experience
• Setting up and administering your account
• Processing orders and providing our services
• Sending promotional offers and marketing communications (with your consent)
• Conducting surveys and internal research for service improvement
• Complying with legal obligations (e.g., fraud prevention)
• Meeting audit and legal requirements
All data processing activities are carried out in accordance with applicable privacy laws and our legitimate business interests.
What Legal Basis Do We Have for Processing Your Data?
We rely on several legal bases for processing your data, depending on the context:
• Consent: For marketing communications and optional service features, we rely on your consent. You may withdraw your consent at any time through your account settings or by contacting us at privacy@playthemove.com.
• Contractual Obligations: We process personal data to fulfill contracts, such as completing purchases and providing services.
• Legitimate Interests: We use personal information for purposes such as improving our services, protecting against fraud, and conducting research. These activities are carried out in a manner that does not override your privacy rights.
• Legal Obligations: We may be required to process data in compliance with legal requirements, such as tax obligations or fraud prevention.
When Do We Share Personal Data?
We treat your personal data with confidentiality and will only share it in the following circumstances:
• Service Providers: We share data with third-party service providers for payment processing, marketing, data analysis, and other essential business functions. These providers are contractually bound to handle your data securely and only for the purposes specified by us.
• Legal Requirements: We may disclose personal information when required by law, such as in response to legal requests or compliance with government regulations.
• Business Transfers: If PlayTheMove is involved in a merger, acquisition, or asset sale, your personal data may be transferred as part of that transaction.
All data sharing is done under strict confidentiality and with adequate safeguards in place.
Where Do We Store and Process Personal Data?
Your personal information may be stored and processed outside of your home country. Specifically:
• Data may be processed in Canada, the European Economic Area (EEA), or the United States.
• For transfers outside of Canada, we ensure that appropriate safeguards, such as Standard Contractual Clauses, are in place to protect your data.
By using our services, you agree to the transfer of your data to these locations, where it will be subject to the applicable privacy laws.
How Do We Secure Personal Data?
We take the security of your personal data seriously and employ the following measures:
• Encryption of sensitive information such as payment details
• Secure access controls to limit who can view or handle your data
• Regular security audits and privacy impact assessments
• Disaster recovery and business continuity plans
• Training our staff on data protection policies and practices
We also work with third-party partners who must adhere to strict security protocols to safeguard your data.
How Long Do We Keep Your Data?
We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, or as required by legal and contractual obligations. The retention periods are based on:
• Legal obligations (e.g., tax requirements)
• The type of data collected and the purpose of its collection
• Your ongoing relationship with us (e.g., active account, open transactions)
Once the data is no longer required, it is securely deleted or anonymized.
Your Rights in Relation to Personal Data
As a user of PlayTheMove, you have the following rights concerning your personal information:
• Access: You can request a copy of the personal information we hold about you.
• Correction: You may request the correction of inaccurate or incomplete information.
• Deletion: You have the right to request that we delete your personal data.
• Withdrawal of Consent: You can revoke your consent to data processing at any time.
• Data Portability: Request a copy of your personal data in a machine-readable format for transfer to another service.
• Restriction of Processing: Ask us to limit how we use your personal data in certain situations.
• Objection: You have the right to object to data processing activities based on legitimate interests.
• Filing Complaints: You may file a complaint with the Office of the Privacy Commissioner of Canada (OPC) or, if you’re an EU resident, with the Information Commissioner’s Office (ICO).
To exercise your rights, contact us at privacy@playthemove.com. We may require identity verification to process your request.
Use of Automated Decision-Making and Profiling
We do not use any form of automated decision-making or profiling that could significantly affect your rights or interests. Should this policy change, we will notify you and explain the implications.
How to Contact Us
If you have any questions, concerns, or complaints about our privacy practices or the handling of your personal data, you can contact us through the following channels:
• Email: privacy@playthemove.com
• Postal Mail: CP 48039 RPO Davisville, Toronto ON M4S 3C6 CANADA
For complaints in Canada, you can contact the Office of the Privacy Commissioner of Canada (OPC) at www.priv.gc.ca or by phone at 1-800-282-1376.
Use of Cookies and Other Tracking Technologies
We use cookies and other tracking technologies to enhance your browsing experience. Cookies help us to:
• Store your preferences
• Deliver targeted advertisements
• Analyze site performance and user interactions
You can manage your cookie preferences through your browser settings or by visiting our Cookie Policy Page.
Linking to Other Websites / Third-Party Content
Our website may contain links to third-party websites. PlayTheMove is not responsible for the privacy practices or content of those sites. We recommend reviewing the privacy policies of any linked websites before providing personal information.
Last Updated: September 8, 2024
PlayTheMove reserves the right to update this privacy policy at any time. Any changes will be posted on this page, and we encourage you to review it regularly.
